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                Sales Advisor

                Bradley Hatch Jewellers is a long established, family owned business situated in the heart of the Broads village of Wroxham. Our shop is a constant hive of activity, offering a wide range of products specialising in Fine Diamonds and Vintage Pieces.

                An exciting opportunity has arisen for someone to join our team as a Sales Advisor. You will be responsible for delivering outstanding customer service, providing comprehensive advisory sales advice to customers and promoting a unique customer experience.

                The role will involve:

                • Engaging with customers and managing their requests
                • Meeting sales objectives
                • Liaising and building relationships with suppliers and customers
                • Providing an efficient and comprehensive advisory, sales and repair service

                Essential criteria for the role:

                • Previous experience working in a retail environment, ideally within a similar environment
                • Have a passion for fine jewellery and a critical eye for detail
                • Ability to communicate with customers and build rapport
                • Able to use their own initiative with a proactive approach

                For full details of the role please see job description.

                Contract type: 25.5 hours per week (Includes Saturdays)

                Salary: Dependant on experience

                 

                If you are interested in applying for this position please submit your CV along with a covering letter stating why you feel you are suitable to HR@bradleyhatch.com or by post to Bradley Hatch Jewellers, Tunstead Road, Wroxham NR12 8QG

                We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 10 days of the closing date, your application has been unsuccessful.

                Job Description

                Title:                           Sales Advisor

                Reports to:                Store Manager          

                Based at:                   Bradley Hatch Jewellers, Wroxham     

                Hours of work:          25.5 hours per week

                Key objectives of role:

                1. Provide efficient and comprehensive advisory, sales and repair service to customers
                2. Promote and encourage a proactive and comfortable environment
                3. Deliver outstanding customer service

                Main responsibilities:

                1. Engage with customers when they are purchasing, selling or organising repairs of items
                2. Manage customer requests either face to face, via telephone or via electronic means
                3. Build and maintain customer relationships
                4. Achieve sales objectives
                5. Ensure the displays in the shop windows and inside the shop are kept tidy, well stocked and attractive.
                6. Ensure stock supplies are stored in an orderly manner and advise the Store Manager of any shortfalls.
                7. Process repairs using the appropriate procedure for logging and despatch.
                8. Ensure work areas are kept clean and tidy
                9. Take the lead in projects as directed by the Store Manager or Director
                10. Participate in training and other self-development opportunities as required
                11. Be responsible for personal health and safety and contribute to the safety of others
                12. Participate in an annual appraisal of their work, and in line with the annual personal development plan undertake any training or development required to fulfil their role.
                13. Awareness of the confidential nature of the work and adhere to the policy concerning confidentiality at all times, ensuring strict security of documentation.
                14. Ensure that It Security and Data Protection Legislation is adhered to at all times.

                Due to the changing nature of our business your job description will inevitably change. You will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities as directed by management.  These changes will be discussed with you prior to implementation.

                Person-Profile

                Selection Criteria:

                A = Application Form      I = Interview
                E = Exercise / Assessment

                Essential or Desirable

                (E, D)

                Assessment Method

                (A, I, E)

                Experience

                • Previous experience within a retail or sales environment, ideally within a similar industry
                • Achieving sales objectives
                • Communicating with customers either face to face, over the phone or via electronic means
                • Building rapport and relationships with customers
                • Understanding and use of IT systems

                 

                 

                E

                D

                E

                D

                E

                 

                A I

                A I

                A I E

                A I

                A I E

                Qualifications:

                • Minimum 5 GCSE’s or equivalent
                • Professional Jewellers Diploma Jet 1 / Jet 2

                 

                 

                E

                D

                 

                A I

                A I

                Skills:

                • Have a passion for fine jewellery
                • Flexible approach and will to learn
                • Ability to work on their own initiative within a busy environment
                • Excellent organisation skills
                • Proactive approach with customers
                • Ability to deliver customer expectations
                • Have a critical eye for detail

                 

                E

                E

                E

                E

                E

                E

                E

                 

                A I

                A I

                A I

                A I E

                A I

                A I

                A I E